Contact Us
Monday - Friday 9:00 a.m. - 5:00 p.m.
Mary Graydon Center, Room 325 on a map
Center for Leadership and Community Engagement 4400 Massachusetts Avenue NW Washington, DC 20016 United StatesFrequently Asked Questions
What happens if I don’t reach the minimum hours?
You would simply not receive the PVSA. Alternatively, you can email PVSA@american.edu for consideration to switch eligibility periods.
Do I have to pay for the award package?
No. The award package is provided by the university to recognize your commitment of serving others.
Who is in charge of administering PVSA at American University?
The Center for Community Engagement and Service (CCES), located on-campus at MGC 273. Feel free to visit to learn more about PVSA in-person.
Could “mandatory” hours from CCES programs, such as CSLP and DC Reads, count towards PVSA?
Definitely, as long as they are not "ineligible service" and are logged accurately on GivePulse.
How do I log my hours towards PVSA?
First, establish an account on GivePulse by clicking “Log into my AU Portal” when prompted. Then, register on the PVSA webpage.
Can I start at any time?
Technically, yes! However, the eligibility period still is one year and is set by AU so you'd either need 100 hours in a "calendar year" (January 1 to December 31) or "academic year" (April 1 to March 31 of the following year).
Can I add my hours retroactively?
Yes, as long as your service hours lands within the eligibility period and you submit your hours before the last day of the period.
How does verification work?
A student must have their community partner become an “Affiliate” on GivePulse, which allows them to become an admin and have verification privileges. Check out our GivePulse tab on the left for more information on how to become an Affiliate.
How do I verify my hours if my community partner is not an Affiliate on GivePulse?
We encourage community partners to become an Affiliate. However, if there are reasonable obstacles, please contact PVSA@american.edu for manual input. Be prepared to provide information for the point of contact to verify your hours.
What happens when I complete my hours?
If you have earned eligible hours, CCES will process an award package for you. Then, you will be notified of your eligibility and instructions for receiving your award package.
Do my hours have to be from the same organization?
Absolutely not!
Does service-learning related training or workshops count?
If they are intended to impact your service-learning experience, then yes. However, CCES has the right to not count training that it deems ineligible.
If I don't get paid hourly, but the organization provides me with stipends, would that service still count towards hours?
Travel stipends, transit/parking passes, membership passes, expense reimbursements, and other nominal volunteer support (like food) do not impact service eligibility.
I volunteer through an AU Club/Greek Organization/DC Reads, does that service count towards PVSA?
Yes! As long as that service is benefiting others in the community (preferably though nonprofit organizations), and is tracked and verified in GivePulse.
What is the Lifetime Achievement Award and how do I apply for it?
The Lifetime Achievement Award is for anyone who completes 4,000+ hours of service in their lifetime (not restricted to a calendar year).
To apply for it, please contact PVSA@american.edu and provide records, which can prove your completion of at least 4000 hours.